The exchange or return of goods is in the sole discretion of the company, only goods in the original packaging, unopened and not damaged will be accepted. An exchange or return will only be accepted within 14 days of delivery.
In the event of exchange/return of goods, a handling fee of minimum 30% of the returned goods value will be applied.
If you wish to return an item please email firstname.lastname@example.org including the following information:
You will be responsible for paying for your own shipping costs for returning your item.
We recommend that you return your item using a signed for service that provides you with proof of delivery to us. We will not be held responsible for returned items that are lost in transit.
After we receive your returned products and confirm that all of the requirements have been met, your return will be processed against the original payment method.
In the unlikely event your product has arrived faulty we are happy to offer a full refund or replacement for any faulty products. All returned items should meet the below conditions:
-item(s) must be returned in their original packaging with proof of purchase
-In your email to us attach an image showing the fault/damage to the product you have received.
Please note that: